Question 1

Is NutriMix FDA approved?

Accepted Answer

FDA may not give the thumbs up to dietary supplements, but fear not! NutriMix goodies are crafted with top-tier ingredients and play by FDA rules.

Question 2

How do subscriptions work?

Accepted Answer

To set up a subscription for NutriMix, just choose “Subscribe & Save” instead of “One Time Purchase” when you add it to your cart. Choose subscription frequency that works for you. Whether you prefer to receive your goodies every month, every two months, or every three months, we’ve got you covered. You can easily pause, cancel, or change the frequency anytime by logging into your account. If you need help, just let us know!

Question 3

Where does NutriMix ship?

Accepted Answer

We currently ship within the US only.*Shipments sent to US military bases can not be delivered.

Question 4

How do I track my order?

Accepted Answer

You will automatically receive a tracking link by email when your order ships. Please note it can take 24-48 hours for the tracking number to update. You may also login to your NutriMix account and check the status of your order there.

Question 5

How much does shipping cost?

Accepted Answer

Standard shipping within the US is free and takes 3-6 business days via USPS. Express shipping costs $9. If you have any other questions, feel free to ask!

Question 6

When can I expect to receive my NutriMix order?

Accepted Answer

Typically, fulfillment takes 1-4 business days.Standard domestic shipping is usually 3-6 business days.

Question 7

How do I update or cancel my order?

Accepted Answer

Please contact us via chat or email us at hello@nutrimix.org as soon as possible for help. Our fulfillment center processes orders quickly; however, we will always do our best to accommodate your request.

Question 8

What forms of payment do you accept?

Accepted Answer

We accept most major credit cards, PayPal, Shop Pay, Apple Pay, Amazon Pay and Google Pay.

Question 9

What if my package is damaged or lost?

Accepted Answer

If your package is damaged or lost during shipping, please reach out to our customer service team, and we’ll help you resolve the issue.

Question 10

What should I do if my order hasn’t arrived?

Accepted Answer

If your order hasn’t arrived within the expected timeframe, please contact our customer service for assistance.

Question 11

Can I return an item?

Accepted Answer

At NutriMix, we understand that sometimes things don’t work out, and that’s okay! Here’s our quick and hassle-free return policy:30-Day Return WindowYou have 30 days from the day you receive your item to initiate a return.Not Satisfied After Trying the Product?If you’ve tried the product and it’s not what you expected, no problem! Contact us, and we’ll work with you to make things right.How to Start a ReturnEmail us at hello@nutrimix.org with your order details.We’ll guide you through the return process and handle the rest.We’re here to make your wellness journey as smooth as possible. If you have any questions or need assistance, reach out via email or chat—we’re always happy to help!

Question 12

What should I do if I received the wrong product?

Accepted Answer

Hey there, valued customer! We understand that sometimes life throws us a curveball, and you may end up receiving the wrong product. But fear not, because at NutriMix, we've got your back!So, what should you do if you find yourself in this unfortunate situation? Well, it's as easy as pie! Just follow these simple steps:1.Take a deep breath and resist the urge to panic. We're here to help!2. Shoot us an email at hello@nutrimix.org. Our dedicated team of wellness enthusiasts will swing into action and make things right.3. If you prefer a more instant fix, hop on our chat feature and reach out to us. We'll be there to assist you faster than you can say "RecoverEase"!Now, we know that receiving the wrong product can be a bit of a bummer, but we promise to make it up to you. We'll go above and beyond to ensure that you're not only satisfied but also left with a smile on your face.At NutriMix, we take our commitment to your wellness seriously. We believe that even in the face of a mix-up, we can turn it into an opportunity to show you just how much we care.So, don't hesitate to reach out to us if you ever receive the wrong product. We're here to make things right and keep your wellness journey on track!Remember, life is full of surprises, but with NutriMix by your side, you'll always come out on top. Together, let's turn any hiccup into a happy dance!

Question 13

I don't like the product I ordered can I exchange it?

Accepted Answer

Yes, please email us at hello@nutrimix.org or send us a message via chat and we will help you out.

FAQ